Cancellation and Refund Policy of Onrain Solutions
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Refund Policy outline the rules and regulations for the use of Onrain Solutions Website Development Company in Patna,Bihar.
In case you wish to cancel your orders placed at https://onrainsoln.com, you could do so within 24 hrs of the orders placed. The cancellation would not be done once the work has already been started.
Onrain Solutions strives to deliver the highest quality products for our clients. If you at any time in a development is not satisfied, you can ask for the refund. In this case any client who is not satisfied with our services we can provide a refund with in 7 days from the date of first installment. The refund will be made after deducting the service tax and the charges for the work completed by us. No refund will be given if:
- You have already approved the design mockup. This condition will not apply if we are unable to complete the project as per the project’s specifications.
- The project delays are caused by lack of communication from your end.
Refund will be refunded from same source of payment you have used and for offline payment you need to contact us, we will transfer you amount manually to your bank account. this process may take upto 7-14 days.
Change of Mind
For a Change of Mind refund request to be considered, it must be received by our Sales department within 7 days from the date of purchase. We do not require that you provide a reason for your request; however, your feedback would be appreciated. Change of mind refund requests are granted at the Sole Discretion of Onrain Solutions and are subject to approval. All change of mind refund requests must pass the terms and conditions outlined on this webpage to be eligible for refund consideration. Change of mind refund requests are granted at our Sole Discretion. If a change of mind refund request is granted, the client will incur a 20% (twenty) percent processing fee, to cover the costs of refunding financial transactions and time spent on the client project. Change of mind refunds apply only to single purchases. When deciding to use a Onrain Solutions product as part of a large solution, we strongly encourage you to review this policy before purchasing. In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.
Web Design & Development
Web design and web development projects require extensive resources, consumes our time and incurs lot of internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. website designs, individual page mockups and smaller design components within a website, enhancements, additional pages, logo design etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, Laravel projects, WordPress Plugin custom development, HTML static websites, Ecommerce websites etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all amount paid will be retained by Onrain Solutions and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable. If client has only paid 50% of the project as down payment and if the project is completed more than 85%, then client should pay the full agreed proposal amount to Onrain Solutions , if the project gets cancelled or if the client is not responding within 7 days of completion. No refund can be given in this senario.
Web hosting amount paid by the client on an yearly contract can’t be refunded since the payment is made to the 3rd party hosting provider in advance by Onrain Solutions and the server is configured as per the needs of the client. Monthly / Quarterly / Yearly contract can be cancelled by informing us at least one month in advance before the renewal date. Once the account is renewed, client will have to pay for the renewed duration. No refund will be made for the remaining period of hosting contact if cancellation request is made after entering the contract period.
Domain registrations are not eligible for refunds once booking is complete.
Digital Marketing Services
We are professionals known for keeping things very straight. We promise only for what we can do. Our aim is to offer you the best service.
Coming to our refund policy on search engine optimization and other services, there won’t be any refund for cancellation of orders. Again, there won’t be money back if the project is being worked manually.
Let us inform you that search engine algorithms for page rank and robots keep updating from time to time. No professional marketing company has any control over those changes. So, we cannot guarantee our clients of any specific result and their refund claims regarding the same.
But, Onrain Solutions certainly assures you to keep your websites and other pages optimized as per the latest algorithms through updated techniques. We are aware of the search engine optimization tricks and hence, will offer you noticeable performance of your brand online.
We engage your consumers across the globe for more profitability and efficiency, through digital transformation of your business.
Graphic And Visual Design
Graphics design includes all the branding materials design such as logo, business card, brochure, flyer, packaging design, poster design, t-shirt design, mug design, and other visual branding assets.
When we design for a visual branding asset, you can cancel the order before it is finished. Once the project is done and we have made the final delivery, there is no chance to refuse it and get the money refund.
However, you can still have the room to send requests if you have any legit contention for that. We promise we will hear you and refund the money while deducting 20%-40% as credit fee.
It is because designers have to pay hard work and attention to find the best design concept for clients’ needs. Our graphic design team consists of top-class graphics designers who are in the sector for more than 2-3 years. They are proven for creativity and the ability to yield the exact design you need.
Printing design is one of the most demanded services here. We have been helping clients all over the world get high quality printed banners, posters, packaging designs, t-shirts, magazines, and other print design services for years.
In this regard, clients can order only the design and print it themselves when it is done and delivered. Also, you can take our help to get them fully prepared printed designs in their hand.
Whether you have ordered the design only or you want to make it printed by us, you can cancel the order any time before we finish the design.
The design won’t be discarded once we have made the final delivery. If you want to cancel the order, you have to communicate with us as soon as possible.
For printing properties, you can cancel the order even after the print design is ready to go. In case you don’t need the print material, you can cancel the order. In that case, you won’t be eligible for refund because it already costs to print the design for us.
Our photo editing service offers a wide range of photo editing solutions for clients. No matter what editing you need, you can get the job perfectly done by us.
We accept refund requests for photo editing services. But remember that you have to make the request within 7 days after the order completion.
Our top-class photo editors show no compromise in terms of quality and bring desired changes while editing your images. So, the probability is very low (0.5%) that you are not satisfied with their editing.
Even then if you have any issue so that you want to get refund, no problem, we offer money back guarantee for photo editing services.
Just make sure that you have requested it within 7 days after the project delivery. Otherwise, we won’t accept the refund request.
Due to the sensitive nature of custom application development for the iOS and Android app stores, absolutely no refunds will be considered. This is due to the significant time required to develop and design an application for mobile and tablet platforms.
No refund on paid money:
- The company is not liable to make any refunds on paid amount.
- For any other miscellaneous charges, we are not responsible for refunding, especially of what causes loss to the company.
- There is no refund or money back guarantee for the services that have already been delivered.
- Clients cannot claim the same for any of the transaction charges.
- Link building is an important part of SEO, and you need to provide us the required information for that. The company would not be held responsible for any error or failed result due to the incorrect URL. Clients cannot claim are fund.
- If search engine optimization services are hampered by activities of third party on your website content, Onrain Solutions team will not take any responsibility for that.
We, however, release the next month’s payments after at thoroughly review of our performance in the current month. Onrain Solutions does not offer vague guarantees for any service including SEO and others. For any third party service, we would strictly not take any responsibility in case any problem arises.
*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.